Recall and Production Halt of All Samsung Galaxy Note 7s Due to Burn Risk
The Samsung Galaxy Note 7 hasn’t been on the market long, but it’s already created quite a buzz—though not the sort of buzz technology manufacturers long to achieve. In its short time on the market, the smartphone has already been the subject of two recalls and, according to Samsung, will no longer be produced.
The release of the Galaxy Note 7 was highly anticipated. Technology watchers argued that it would be one of the best, if not the best, smartphone available on the market. The device sold fast and garnered widespread praise, but before long, the tide turned. Customers began to report incidences of their phones overheating, smoking, or bursting into flames. At least 55 customers experienced property damage as a result of these burning phones, 26 experienced physical burns, and one man watched as his family’s SUV was engulfed and ultimately destroyed by flames when the Note 7 charging in his vehicle’s center console caught on fire.
Samsung and the Consumer Products Safety Commission issued a voluntary recall of about 1 million Note 7 phones sold in the US. Even after the initial burn reports, the majority of Note 7 customers elected to stay loyal to the Note 7 brand. These customers so trusted that Samsung had corrected the issue and would not again provide their loyal customers with a defective device that they were willing to take a replacement Note 7 rather than exchange their phone for a different model or take a refund. Unfortunately, this trust was misplaced.
Within weeks, the phones again became the subject of serious complaints about the battery overheating. One airline flight was forced to evacuate after a passenger’s Note 7 began to smoke when the owner tried to turn it off. By October 11, Samsung had decided to stop production entirely on the Note 7 and issued a recall for all Note 7s sold in the US, offering customers either a different Samsung phone or a refund. “[We] have decided to halt production and sales of the Galaxy Note 7 in order to consider our consumers’ safety first and foremost,” said a Samsung representative.
Customers have a legal right to trust that the products they purchase will be safe when used correctly, and that the products will do the job they’re designed to do. When manufacturers, distributors, or stores make a profit selling products that are harmful to the customers, those customers have a right to be compensated for their injuries. Manufacturers must take seriously their duty to test products prior to making them available on the market, and consider customer safety before those customers incur injuries.
If you or a loved one have been injured by a dangerous product in New Jersey, find out if you may have a claim for money damages for your injuries by contacting the knowledgeable and trial-ready personal injury lawyer Andrew R. Jacobs for a consultation, at 973-532-9681.